aspg-21-1197-1791472348 20261008151228 American Scientific Publishing Group admin@americaspg.com American Scientific Publishing Group International Journal of Neutrosophic Science IJNS 2692-6148 2690-6805 2022 18 4 S. del Rocío Á. Hernández Docente de la Carrera de Administración de Empresas de la Universidad Regional Autónoma de los Andes (UNIANDES) L. Álvarez Gómez Docente de la Carrera de Administración de Empresas de la Universidad Regional Autónoma de los Andes (UNIANDES) Miriam J. P. Burbano Docente de la Carrera de Administración de Empresas de la Universidad Regional Autónoma de los Andes (UNIANDES) The new media is a crucial ply role in the market. The new media growth rapidly in the market so, select consumers and companies for competition. So, the new media is a complex task for companies and firms. The new media retrieval contains much content such as image retrieval, audio and video retrieval. The new media retrieval contains many criteria, and each criterion contains sub-criteria. So, use an MCDM method for dealing with this problem. The new media retrieval system is analyzing under a neutrosophic environment. The Decision-making trial and evaluation laboratory (DEMATEL) integrated with single-valued neutrosophic. DEMATEL method used to show importance and impact criteria of new media retrieval for helping companies in market competition. An example is provided for showing calculations. 2022 344 354 1197 https://creativecommons.org/licenses/by/4.0/ 10.54216/IJNS.180429 https://www.americaspg.com/journal/21/article/1197 https://www.americaspg.com/storage/4534.pdf