International Journal of Neutrosophic Science IJNS 2690-6805 2692-6148 10.54216/IJNS https://www.americaspg.com/journals/show/1177 2020 2020 Regional Autonomous University of the Andes (UNIANDES), Ambato, Ecuador María F. L. Barragà Barragán Regional Autonomous University of the Andes (UNIANDES), Ambato, Ecuador Raúl F.G. Montenegro Regional Autonomous University of the Andes (UNIANDES), Ambato, Ecuador María De Lourdes L.. C. Multicriteria decision problems are present in all branches of life and present a high degree of complexity in determining a feasible solution. In the public health sector, decisions are even more delicate because they work not only with the direct influence of human needs but also with limited financial resources. Saturation in hospital emergency services occurs when the need identified exceeds the resources available for patient care in the emergency unit. One of the elements of primary regulatory effect on saturation levels in emergency services is undoubtedly an adequate triage system. The present study presents the application of multicriteria evaluation techniques as a method for the best selection of different types of triage according to certain pre-established parameters of interest. For them, we rely on a method that combines the TODIM and PROMETHEE methods to obtain the results. In addition, the neutrosophic single value sets based on the neutrosophic logic are used so that the indeterminate and inconsistent information typical of the real world can be adequately handled. The application of the method used demonstrates the efficiency of this kind of method in solving complex problems in real life and in different fields of society, particularly  2022 2022 116 124 10.54216/IJNS.180410 https://www.americaspg.com/articleinfo/21/show/1177