Fusion: Practice and Applications FPA 2692-4048 2770-0070 10.54216/FPA https://www.americaspg.com/journals/show/3664 2018 2018 Magister en Estrategias de la Calidad Total, Technical University of Manabí. Ecuador Cecilia Cecilia Magíster en Administración de Negocios Gastronómicos, Technical University of the North. Ecuador Carlos Ortiz This study aimed to identify the most relevant factors influencing the effectiveness of self-assessment and external evaluation processes in higher education in Ecuador. Through an analytical approach, the DEMATEL method integrated with neutrosophic logic was employed to evaluate interactions, prioritize these factors, and enhance information fusion in decision-making. The methodology allowed for the incorporation of inherent uncertainty and subjectivity in evaluation, generating a more adaptive and robust model for integrating multiple sources of information. The results revealed that key factors included the clarity of quality indicators, institutional commitment to continuous improvement, training of evaluators, and institutional infrastructure. Furthermore, the study highlighted that the fusion of internal and external evaluation data is crucial for a comprehensive quality assessment. The most influential factors within the system were identified as the impact of evaluation results on decision-making and infrastructure quality. Findings indicate that improving educational quality in Ecuador requires strengthening data integration mechanisms, ensuring coherence between self-assessment and external evaluation, and optimizing the interaction between different quality assurance processes. It is recommended to enhance information fusion strategies in quality assurance policies to improve the efficiency and accuracy of evaluation processes in higher education. 2025 2025 102 108 10.54216/FPA.190208 https://www.americaspg.com/articleinfo/3/show/3664